An advocate’s role is to provide support to assist you in making a complaint, talking to us or helping with any of our services. It is a free confidential service. They can stand beside you or work on your behalf, at your direction, in a way that represents your expressed wishes. An advocate will always seek your permission before taking action.
An advocate can:
- support you in making decisions that affect your quality of life
- provide you with information about your rights and responsibilities, and discuss your options for taking action
- support you when you raise an issue with us or the service provider
- support you at any stage of the complaints process.
You can call the Older Persons Advocacy Network (OPAN) on 1800 700 600.
OPAN supports older persons and their representatives to effectively access and interact with Australian Government funded aged care services and have their rights protected. OPAN is made up of nine state and territory based service delivery organisations.