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Success stories and innovation during COVID-19 pandemic

Visitor restrictions for residential aged care services

COVID-19 is a health risk for older people. Because of this, the government has applied new restrictions to protect consumers in residential facilities and home care services.

The restrictions include guidance on when people shouldn't visit residential aged care services - for example, if you've been overseas in the previous two weeks - as well as precautions to take if you are visiting services. You can read the advice on the Department of Health's website.

The Commission has expanded on the government's guidance with advice for providers of residential aged care services - Supporting safe, quality care for aged care consumers during visitor restrictions  This includes specific issues, actions to take, and helpful strategies to ensure the ongoing safety of aged care consumers. You can access the Commission's advice on our website.

Fact Sheet on Industry Code for Visiting Residential Aged Care Homes During COVID-19

 The Aged Care Quality and Safety Commission has released a new fact sheet on the new Industry Code for Visiting Residential Aged Care Homes during COVID-19

The fact sheet provides further explanation of the new Code, including how it complements the existing regulatory framework overseen by the Commission.

View and download the fact sheet.

Examples of innovation

Due to the unprecedented nature of the pandemic, the Commission is encouraging aged care providers to come up with innovative ways to ensure the ongoing health, safety and wellbeing of consumers in their care, from keeping in touch with family and friends to activities that promote engagement. We have collected some of these examples below - click on the accordions to learn more about some of the innovations that providers have submitted. 

Note: The below examples are for sharing information around good practice, they do not form part of an assessment of the featured services’ compliance status. To find out more about assessment activities undertaken for individual aged care services, please visit the ‘Find a report’ page

Examples of innovation in aged care services

Tuesday, 26 May 2020 - 11:51am