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Resource Library

Displaying 1 - 13 of 13 results

Resource Type
Brochures & Posters

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.

Cover image Do you have a concern? Brochure

Resource Type
Brochures & Posters

A poster outlining how to raise a concern about the quality of care a person is receiving.

Cover image Do you have a concern? Poster

Resource Type
Brochures & Posters

A poster outlining the Aged Care Quality Standards.

Image_Aged Care Quality Standards Posters

Resource Type
Factsheets & FAQs

A fact sheet outlining the new Aged Care Quality Standards.

Cover image_Aged Care Quality Standards 1-8 fact sheet

Resource Type
Factsheets & FAQs

Top tips for care recipients about making a complaint about an aged care service.

Top tips for care recipients front page

Resource Type
Factsheets & FAQs

Notice of collection

What are our functions and activities?

Our functions and activities include, among other things:

Resource Type
Brochures & Posters

If you need an interpreter, please call TIS National on
131 450 and ask them to call the Aged Care Quality and
Safety Commission on 1800 951 822. Our business hours
are 9-5 Monday to Friday.

Cover image translated information for people receiving aged care

Resource Type
Factsheets & FAQs

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Cover image Resolving Concerns About Aged Care fact sheet

Resource Type
Factsheets & FAQs

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Resource Type
Factsheets & FAQs

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

Resource Type
Factsheets & FAQs

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

Complaints service we offer thumbnail

Resource Type
Report

Issue No. 2019-1. This bulletin covers the Aged Care Quality and Safety Commission process and responsibilities relating to findings on serious risk.

Cover Image_Regulatory Bulletin - Serious Risk

Resource Type
Report
Reports (on aged care services)

'What are consumers are saying about aged care?' - read the Consumer Experience Report data compiled by the former Australian Aged Care Quality Agency from 1 July 2017 to 30 June 2018.

Cover Image of Consumer Experience Reports Data 2017-18